Privacy Policy

1. About This Policy

Igniting Bliss Consultancy (ABN 92 679 125 342) (“we”, “us”, or “our”) is an independent creative consultancy based on the Sunshine Coast, Queensland, Australia. We are committed to protecting your privacy and handling your personal information in an open, transparent way.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, purchase our products or services, or interact with us online. By using our website, you agree to the terms of this policy.

We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

• Contact information — your name, email address, and any details you provide when completing a contact or enquiry form
• Purchase information — details required to process payments for our courses or services (processed securely via third-party payment providers)
• Communication data — messages, feedback, or enquiries you send to us directly via email or social media
• Newsletter and marketing data — your email address if you subscribe to our mailing list
• Usage data — basic analytics about how visitors interact with our website, such as pages visited and time spent on site

We only collect information that is necessary for the purposes outlined in this policy. We do not collect sensitive information such as health data, financial account details, or government identifiers.

3. How We Collect Your Information

We collect personal information in the following ways:

• When you complete an enquiry or expression of interest form on our website (via Google Forms)
• When you purchase a course or product through our online store (via Systeme.io)
• When you subscribe to our email newsletter or mailing list
• When you contact us directly by email or through social media
• Automatically through website analytics tools when you visit our site

4. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide the services or products you have requested
• Process and fulfil your purchases, including delivering digital products to your inbox
• Send you our email newsletter, course content, and relevant updates (only where you have opted in)
• Improve our website, services, and communications based on feedback and usage data
• Comply with our legal obligations

We will not use your information for any purpose that is unrelated to the above without your consent.

5. Email Marketing

If you subscribe to our newsletter or purchase a product, you may receive emails from us including course content, updates, resources, and promotional information. All marketing emails will include an unsubscribe link. You may opt out at any time by clicking “unsubscribe” in any email or by contacting us directly.

We will not send you unsolicited commercial emails and we comply with the Australian Spam Act 2003.

6. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers — trusted third-party platforms we use to operate our business, including Systeme.io (course and email delivery), Stripe and PayPal (secure payment processing), Google (forms and analytics), and Instagram (social media). These providers have their own privacy policies and are required to protect your data
• Legal requirements — if required to do so by law or in response to valid legal processes
• Business transitions — in the unlikely event of a business sale or transfer, your information may be included as part of the assets transferred, and we will notify you in advance

7. Third-Party Links

Our website contains links to third-party websites including Instagram, Amazon, Bluethumb, Google Forms, Systeme.io, Stripe, and PayPal. These websites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to read the privacy policies of any third-party sites you visit.

8. Cookies & Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse how our site is used. Cookies are small text files stored on your device. You can disable cookies through your browser settings, however this may affect some functionality of the website.

We may use basic analytics tools to understand website traffic and user behaviour. This data is aggregated and does not personally identify you.

9. Data Storage & Security

Your personal information is stored securely using reputable third-party platforms. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

10. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request that we correct any inaccurate or incomplete information
• Request that we delete your personal information (subject to any legal obligations we may have to retain it)
• Withdraw your consent to marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your personal information

To exercise any of these rights, please contact us using the details below.

11. Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website, with the date of the last update noted at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please don’t hesitate to get in touch.